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We also cultivate a space of respect, dialogue and diversity with our suppliers. Check out our list of main questions below - FAQ, the answer to your question may be there. If you still have questions, there is a form below New Ideas for you to fill out and send your message.

Main suppliers questions

Check if your question is on the list below, among the main questions from suppliers. If it is not, contact us using the form above. We will help you!

Is it mandatory to join the Serasa Suppliers platform?

Suzano uses the tool as part of the financial evaluation process of suppliers. We will preferably transact with suppliers who choose to join.

On which channel can I check payment information, statements and print bills?

Suzano uses the tool as part of the financial evaluation process of suppliers. We will preferably transact with suppliers who choose to join.

What should the company do to obtain access credentials to the Destra Portal?

The company must send an email to falecomagente@ddestra.com.br informing company registration. The information will be analyzed by Destra and your login and password will be created.

What are the steps in the access release process?

First, there must be a link between Suzano and the company (purchase order or contract). Once the link is established, the required documents must be submitted and employees must go through the safety integration program. If the documents are in order and the company employee passes the safety integration program, badges will be issued (except for forestry units and DCs, which, for their own reasons, are not used).

Do visitors also have to go through the access clearance process at Destra?

No. The visitor access procedure follows the guidelines of the Facilities area. It is important to highlight the definition of a visitor: Anyone who enters Suzano's premises for purposes other than the execution of contracted services, such as, for example, technical and/or commercial issues related to a bidding process, prior knowledge of the location where services will be performed in the future, monitored demonstration of products in response to an invitation or similar situations.

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